Technology+and+services

· Flight Information · Order Status || · Package Tracking · Account information || · ATMs · Hotel Checkout || || · Prescription Refill || ·  Retail Purchasing · Financial Transaction || ·  Pay at the pump · Hotel Chek out · Car Rental || || · Distance learning || ·  Blood Pressure Machines · Tourist Information || ·  Tax preparation software · Television/CD-based training || Source:   Valarie Zeithaml, Mary Jo Bitner, and Dwayne D. Gremler  . <span style="font-size: 16pt; color: rgb(51, 51, 153); font-family: 'Century Gothic'">//Service Marketing. Integrating Customer Focus Across the Firm. McGraw Hill//
 * ** Interface **
 * Purpose ** || ** Telephone/Interactive Voice Response ** || ** Online/internet ** || ** Interactive Kiosks ** || ** Video/CD ** ||
 * ** Customer Service ** || ·<span style="font-family: 'Times New Roman'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal"> Telephone banknig
 * ** Transactions ** || ·<span style="font-family: 'Times New Roman'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal"> Telephone banknig
 * ** Self Help ** || ·<span style="font-family: 'Times New Roman'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal"> Information telephone lines || ·<span style="font-family: 'Times New Roman'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal">  Internet Information Search